Scribie Blog

Skype Authorization HowTo

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by

Team Scribie
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Call Graph needs to connect to the Skype API so as the get the voice data. Skype should automatically ask you now to authorize Call Graph and once you’ve permitted it, you are all set. But sometimes that never happens. Here’s a step by step tutorial on how to authorize CG to connect to Skype.

Click on the image to enlarge.

Step 1: Go to Skype – > Tools -> Options

Step 2: Click on ‘Advanced’ tab on the left navigation bar. Click on that ‘Manage other programs access to Skype’ link at the bottom of this window.

Step 3: Highlight CallGraph.exe and click on the ‘Change’ button. If CallGraph is not listed there, then try restarting both CallGraph and Skype.

Step 4: Select ‘Allow this program to use Skype’ and click on the OK button.

Step 5: Wait till CallGraph system tray icon shows a green tick mark and the toolbar has the message ‘Ready to record’ at the bottom.

If you get a message from Skype “Another application (CallGraph.exe) is attempting to access Skype, but we are unable to respond. Please try to restart application.” then please try restarting both Skype and CallGraph. To restart CallGraph, right click on the CallGraph system tray icon and choose exit from the popup menu. More troubleshooting tips are here.

If you do not get any message from Skype then try making a call to Skype Test Call Service (echo123).

If you have authorized CallGraph and still can hear only one side of the conversation in the recorded file, then it might be a problem with your stereo file playback settings. Please try recording in the mono mode. The setting is in configuration -> recording tab.

Leave a comment or get in touch with us if you need any help.

Comments

60 responses to “Skype Authorization HowTo”

  1. Tim Slater Avatar
    Tim Slater

    I just installed Beta 1.0.6.8 and I can’t wait to try it out, I have a question What Limitations are there in the free download?

    Reply
  2. Rajiv Poddar Avatar
    Rajiv Poddar

    There is no paid version. The free version has all the features and without any restrictions. We do offer a bunch of services around this product though. Pls. check it out at http://crims.callgraph.in

    Reply
  3. david austin Avatar
    david austin

    i have writen before…
    but here is an idea..
    sometimes i forget to have callgraph running so it will ask to record with a call is comes up..
    or i want to record just a part of the call after it is started..

    i cant get it to record on demand.. it says that it cant find a call or there is no call in progress
    but i am on a call and it wont recognize it

    i would suggest if this is a easy fix that u consider adding it
    david
    386 788 6948
    daustin100 skype

    Reply
  4. Call Graph: record store, share, search, transcribe Skype calls » Blog Archive » Call Graph version 1.1.0.3

    […] and wanted to start recording it in between, then you can do it from this release. Thanks to David for suggesting this […]

    Reply
  5. Eric Snyder Avatar
    Eric Snyder

    Still does not work. I have downloaded at least a dozen versions of this product And only once has it recorded automatically . This was nice! Sometimes, the program would record manually . Now, It will not even record manually ! This is extremely disheartening .

    Reply
  6. Rajiv Poddar Avatar
    Rajiv Poddar

    @eric please send us the log file. click on the open log file link on the configuration page to get it.

    Reply
  7. richard Avatar
    richard

    What if the CallGraph icon does not appear in the ‘‘Manage other programs access to Skype’ window? I cannot see it there though I have CallGraph running already.

    Reply
  8. Rajiv Poddar Avatar
    Rajiv Poddar

    pls. try restarting both Skype and Call Graph. If nothing happens, try restarting your machine.

    Reply
  9. richard Avatar
    richard

    Oh yes. I just restarted my PC before checking my inbox. I didn’t expect it’d be too fast. Thanks btw. CallGraph is great, only that there appeared to be a scratchy noise at the beginning of the recorded conversation.

    Reply
  10. Rajiv Poddar Avatar
    Rajiv Poddar

    can you pls. run the interactive demo and send me the recorded file and the log file. for the log file, click on the open log file link in the config screen. pls. mail it to me at rajiv at callgraph dot in.

    Reply
  11. richard Avatar
    richard

    Ah, I actually played the file in Winamp and the saw that the recorded conversation was ok. I think there’s just a problem with the playback process of CallGraph but it’s not a big deal. Thanks!

    Reply
  12. Timur Poperecinii Avatar
    Timur Poperecinii

    Can I record my conversations via Yahoo messenger ? I think it should be kind of the same flow as the Skype. Although Skype has an open API and you probably connect to Skype via it, i’m thinking isn’t it just recording 2 parts (in and out)? Should be kind of 2 trecks with one recording in and the other out lines and then merging it into a single MP3. Isn’t it ?

    Reply
  13. Rajiv Poddar Avatar
    Rajiv Poddar

    Call Graph supports only Skype right now. In the stereo mode the recording is done in dual track. In the mono mode its mixed into a single track.

    Reply
  14. Call Graph: Skype recording, transcription, collaboration » Blog Archive » Call Graph Echo

    […] by FeedBurner HowToCall Graph EchoEncoding Data LossTranscription SettingsHowto get the Log FileSkype Authorization HowToPodcast DirectoryHerdingCode PodcastThe Royal Podcast Of OzThe Dollhouse […]

    Reply
  15. Darrin Babin Avatar
    Darrin Babin

    I was experiencing the same symptoms even after installing the patch (CallGraphSetup_s4fix.exe). After installing the latest DirectX plugin (http://www.microsoft.com/downloads/MozillaValidation.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en), then re-setting the Advanced configuration Audio I/O to Wave I/O, I no longer have near end echo. I do not have “Enable Echo Cancellation” checked.

    Reply
  16. San Mao Avatar
    San Mao

    At first it worked. Then I had to reload it because I had to do a restore. Now what it does is, when it’s on, it cuts out the SKYPE conversation. ANy reason for that, even though it’s set up properly

    Reply
  17. Joshua Hurton Avatar
    Joshua Hurton

    All download fine, but it only records my voice how do i make it record both ends of the conversations?

    Reply
  18. Rajiv Poddar Avatar
    Rajiv Poddar

    pls. follow the steps mentioned in the post and try again.

    Reply
  19. Tom Lynch Avatar
    Tom Lynch

    I just tried it. Installation went smoothly. Realtech audio. My voice sounds great, but the incoming voice sounds aweful in the recording. It sounds fine during the call on my headset, but absolutely aweful when playing back the resulting recording.

    Reply
  20. Rajiv Poddar Avatar
    Rajiv Poddar

    please share the recorded file with me. also try with default settings.

    Reply
  21. JORDAN Avatar
    JORDAN

    I had a problem with the voice from the receiver at the time I record the call.It records my voice but not he other

    Reply
  22. Teena Sigman Avatar
    Teena Sigman

    I need a password for a call graph

    Reply
  23. Flux Avatar
    Flux

    As others have said, it records my voice fine, but not the person I’m talking to. I can hear them through the headset, but not on the recording.

    It is recording something; if I look at the file in Audacity there are spikes and movements in the sound graph when the incoming sounds were heard, but none of them are audible to me in playback, whether with Call Graph, Audacity, or WMP.

    Reply
  24. Rajiv Poddar Avatar
    Rajiv Poddar

    Check if callgraph is connected to Skype. Run the interactive demo from the browser.

    Reply
  25. JORDAN Avatar
    JORDAN

    Hallo,
    I had a problem.I opened the browser and the link who writes “Starting call graph browser”before the call graph browser opens,I can t closed the window.Nw I had 7 windows who writes the same.I can t closed them.Even when I clicked at “X” or skip.
    Thank you

    Reply
  26. David Avatar
    David

    I have authorized call graph, both by skype prompt and manually, and it is still only recording my side of the conversations. I am on vista hm prem and using lifechat headset. Thanks for help.

    Reply
  27. JTeezy F. Avatar
    JTeezy F.

    When I start up Call Graph and get it set up it says, “Another Application (Callgraph.exe) is attempting to access Skype,but we are unable to respond. Please try to restart the application” So I restarted call graph and nothing changed….

    Reply
  28. Rajiv Avatar
    Rajiv

    Please try restarting skype as well.

    Reply
  29. Juki Avatar
    Juki

    Interactive test OK but when calling to mobile phones and trying to record I m hearing only my own voice from the recording? Downloaded latest version etc. so frustrating seems others experience this too

    Reply
    1. Rajiv Avatar
      Rajiv

      Try recording in mono instead of stereo. Also send us the log file in case its enabled.

      Reply
  30. Sonny B Avatar
    Sonny B

    Hi,
    I installed callgraph and followed ur instructions. My skype allowes the acces. I had some good recordings but then got a warning and from now on the status was “waiting for skype connection…”
    this is funny because in skype its still allowed. pls help!

    Reply
    1. Rajiv Avatar
      Rajiv

      Please try restarting both Skype and CallGraph.

      Reply
  31. Sonny B Avatar
    Sonny B

    well i did. 1000 times. well i tried another tool as well with the same result. so it has nothing to do with ur prog i think.

    Reply
  32. Eva Avatar
    Eva

    I downloaded call graph, and I changed the settings in skype. However, still it can not connect to skype, skype is saying that it can not respond. I already restarted all programs and my computer. What can I do more? I have AVG virus scanner, can that be a problem? Please let me know if there is any solution.

    Thanks!

    Reply
    1. Rajiv Avatar
      Rajiv

      Please try upgrading to the latest version of Skype.

      Reply
  33. Ss Avatar
    Ss

    “Another Application (Callgraph.exe) is attempting to access Skype,but we are unable to respond. Please try to restart the application”

    I have followed the steps above and restarted both Skype and Callgraph, still same.

    Reply
  34. Ss Avatar
    Ss

    from the above post, I’ve check for skype update it says you already have the latest version of skype installed. note: I’ve used callgraph in windows xp no problem. This problem only occurs on my new windows 7 laptop.

    Reply
    1. Rajiv Avatar
      Rajiv

      1) Try restarting Skype and starting CallGraph after a minute or so. Give it some time.
      2) Try making a call on Skype.

      It should go through after some time.

      Reply
  35. Ss Avatar
    Ss

    OK I know why! It’s my fault.
    In Windows7 callgraph doesn’t automatically shows in taskbar notification area, so when I click ‘x’ to close callgraph, it only closes the callgraph window. Only when I customized my taskbar to show callgraph then I realized that callgraph’s still running. Choosing ‘Exit’ from taskbar will then properly close callgraph and solve the problem above. Thanks!

    Reply
  36. Memo. Avatar
    Memo.

    Señores . Por favor alguien me puede decir claramente como funciona CallGraph , así mismo ¿es peligrosa esta aplicación en cuanto al tema de seguridad?

    Reply
  37. James Avatar
    James

    I can listen only my voice but not other person.What should I do?

    Reply
    1. Rajiv Avatar
      Rajiv

      If CallGraph’s not connected to Skype then follow the steps in the post to authorize it. If its connected, then try recording in mono. The setting is in configuration -> recording tab.

      Reply
  38. Craig Taylor Avatar
    Craig Taylor

    I’ve been trying for weeks now to set up Callgraph with Skype, but I constantly get messages telling me to restart the application. I have tried restarting both Skype and Callgraph in different orders, always to no avail! I have tried uninstalling and reinstalling Callgraph several times again with no joy. I have allowed access to Skype through the Advanced Options under the Manage API Access control – again with no joy 🙁

    I am using Skype version 5.0.0.152 and Callgraph version 1.3.0.0 beta on a Dell laptop with Windows 7 64bit OS.

    Can you please advise where I am going wrong?

    Reply
  39. Rajiv Avatar
    Rajiv

    Try starting CallGraph after 10 minutes you start Skype. That will give Skype some time to settle down and maybe after that it can respond to CallGraph.

    Reply
  40. Craig Taylor Avatar
    Craig Taylor

    Hi,

    This solution has not worked. Skype has been running for approx 30 minutes so far…

    Any further advice?

    Reply
  41. Rajiv Avatar
    Rajiv

    Try disabling Firewall or Antivirus which might be interfering with the communication to check. Try adding exceptions.

    Reply
  42. Craig Taylor Avatar
    Craig Taylor

    Call graph was already showing as an exception. I have disabled the Firewall, but still no joy.

    Are you positive that this works on a 64bit OS? I have had probs with a few other programmes that weren’t 64bit compatible?

    Cheers

    Reply
  43. Craig Taylor Avatar
    Craig Taylor

    If it helps at all, the Call graph has a small blue and yellow shield showing in the bottom right hand corner

    Reply
  44. metin Avatar
    metin

    hey there.. I have a problem with connecting the call graph to my skype (version 4.2.32.169). I was wondering if you can help me with it.. thanks..

    Reply
  45. CallGraph.Biz Blog » Blog Archive » Skype Unable to Respond

    […] The step-by-step instructions on how to authorize CallGraph to connect to Skype is here. […]

    Reply
  46. Rajiv Avatar
    Rajiv

    Some more troubleshooting tips for Skype authorization.

    http://callgraph.biz/blog/2010/12/skype-unable-to-respond/

    Reply
  47. Pam Avatar
    Pam

    Hi,
    I have Skype 5.1.0.112 running on Windows 7. I can get Skype to connect to CallGraph and it says that it is ready to record. However, when I do a Skype test call, there would be a recording made but there is no sound, at least not using Windows Media Player or VLC. The size of the recording also changes depending on the length of the call so something is happening. I wonder if my firewall, Online Armor, or my antivirus, Avast, is affecting this somehow?
    Thanks

    Reply
  48. Michael Avatar
    Michael

    Why can’t Iopen the Call graph browser? My recording is unusually low volume

    Reply
    1. Rajiv Avatar
      Rajiv

      http://scribie.com/blog/2011/06/callgraph-browser-failure/

      Reply
  49. naz Avatar
    naz

    i have linked it but it still wont link properly any ideas

    Reply
    1. Rajiv Avatar
      Rajiv

      Please check http://scribie.com/blog/2010/12/skype-unable-to-respond/

      Reply
  50. James Avatar
    James

    Sometimes my call graph software will stop working and say “waiting for connection” even after I have authorised it. Why does this happen? I keep restarting skype and call graph but it only works sometimes. I even try recording in “mono” but still it doesn’t work all the time, it just says I can’t record because it’s not connected to skype. Sometimes it works and sometimes it doesn’t.

    Reply
    1. Rajiv Avatar
      Rajiv

      It takes a few seconds for the Skype connection to be established when CallGraph starts. Once the connection is established there will be a message saying ‘Ready to record…’ on the CallGraph toolbar. If you try to start recording before that then it will give an error saying Skype is not connected.

      Reply
  51. Simon Avatar
    Simon

    A colleague recommended Call Graph to me and so I just installed the software and permissioned Skyoe access but I receive an error when starting the Call Graph Browser:
    XULRunner:
    Error: Platform version 11.0 is not compatible with
    minVersion >= .18
    maxVersion <= 2.0*

    I am using a Windows 7 64bit PC and Skype version 5.5.0.124

    All advice welcomed. Many thanks, Simon

    Reply
    1. Rajiv Avatar
      Rajiv

      Please check the following link for a solution.

      http://scribie.com/blog/2011/06/callgraph-browser-failure/

      Reply

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