Tag: client
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Client Version 1.0.6.8
The changelog for version 1.0.6.8 is as follows. Changes: A new option, pause recording was added to the popup menu. It gets enabled when a recording is in progress and can be used to temporarily pause the recording during any call. Its functionally equivalent to the pause recording on the toolbar. Thanks to Chris for…
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Hotfix Update 1.0.6.7
The update we did yesterday unfortunately broke the upload functionality. It was because of the unicode changes we had done. The issue has been fixed with version 1.0.6.7. Please update if you are facing the issue.
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Client Version 1.0.6.6
Version 1.0.6.6 is out. Here’s a list of changes that went in. We added support for Unicode in this release. So you can use any characters in your call record names, tags etc. It should also not complain if index.xml files have Umlaut, Cyrillic, Chinese, Japanese etc. characters in them. This was a much requested…
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Encoding Data Loss
If you get this notification then your recorded conversation will be garbled and filled with breaks. Try the following steps to resolve the issue. Try setting the mp3 encoding parameters to 16KHz sampling rate and 64 kpbs bit rate. Switch to wav file encoding instead of mp3. Check how much CPU time is being consumed…
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Howto get the Log File
If you face any problems with Call Graph, then the first thing that we ask you for is the log file. Here’s how to get yours. Step 1: Right click on the Call Graph task bar icon. The CG icon is the brown ‘C’ icon on task bar of your computer. If you cannot see…